Support is focused on getting the first customers configured successfully.
The founding phase uses a lean support model rather than pretending to have an enterprise call center.
Before purchase
Start with the free Business Software Blueprint. It is designed to answer the most important pre-purchase question: what would BusinessBuilt AI actually configure for this company? The homepage FAQ, security page, privacy notice, and founding terms provide the current public product details.
After purchase
Founding customers receive onboarding communication as the workspace foundation is provisioned. The product also maintains an exception-review path for configurations that require owner attention rather than silently failing.
Payment or provisioning issue
If a founding customer encounters a payment, provisioning, or onboarding problem, use the support instructions included with the customer onboarding communication. That keeps the issue tied to the correct customer and provisioning record without exposing private identifiers publicly.
Product feedback
Founding feedback is part of the validation model. Requests should be evaluated against actual workflow value and repeated customer evidence before they become new product scope.
Current support limits
BusinessBuilt AI does not currently promise 24/7 phone support, enterprise service-level agreements, or immediate custom development. Those commitments would add cost and operational burden before the founding model has been validated.